Current:Home > reviewsMany low-wage service jobs could be eliminated by AI within 7 years, report says-VaTradeCoin
Many low-wage service jobs could be eliminated by AI within 7 years, report says
lotradecoin beginners View Date:2024-12-25 22:49:36
Low-wage jobs in the food industry and in customer service are among the positions most likely to be eliminated by generative AI by 2030, according to a new McKinsey report.
In fact, jobs that make under $38,000 a year are 14 times as likely to be eliminated by generative AI technology as other types of roles, according to Kweilin Ellingrud, director of the McKinsey Global Institute.
"[Jobs] that used to be in-person and have some physical interactive element are shifting to online, remote, and we're seeing a lot more delivery jobs as well," Ellingrud told CBS News.
These jobs will be replaced by devices like fast food kiosks, which enable facilities to operate a single site with far fewer employees. Customer service operations could undergo a transformation, with AI-powered chatbots creating quick, personalized responses to complex customer questions. Because generative AI can quickly retrieve data for a specific customer, it operates much faster than human sales representatives.
- Your next job interview could be with AI. Here's how to ace it.
- How job seekers are using AI to supercharge their job hunt
But it's not just low-wage jobs: across the entire labor market, activities that account for 30% of hours worked across the U.S. could become automated by 2030, the report indicates. To reach that 30% mark, 12 million workers in professions with shrinking demand may need to change jobs within the next seven years.
While that may seem like a huge number, about 9 million people have shifted jobs since the pandemic, a rate that is 50% higher than before the COVID health crisis.
On the other hand, most higher-wage jobs that require a college degree are also likely to be altered by AI, but not completely eliminated or automated, Ellingrud said. Such fields include STEM, creative industries and business or legal professions.
For instance, a graphic designer could generate a first draft faster and better with the help of AI, and then use their specialized skills to spend their time in a more valuable way. A nurse could spend less time entering medications into a computer and spend more time with their patients.
"A lot of jobs will be made more meaningful; you'll be able to spend more time doing the things your training and skills have enabled you to uniquely do," Ellingrud said.
Demand for emotional skills
Generative AI allows skilled workers to be more productive, but employees will need to adapt to these changes by reskilling — learning how to learn new things.
"We will have more jobs in the future, and those jobs will be higher wage jobs but they will require higher levels of education," she added.
Two crucial types of skills that will be in demand are technological and social and emotional skills.
Tech knowledge doesn't necessarily mean coding, but workers must be able to interact with emerging technologies to get their job done more efficiently, Ellingrud said. Social and emotional skills, such as showing empathy and genuinely responding to human reactions, are critical because "that's one of the few things that cannot be replicated by a machine or AI as well," she said.
- In:
- Artificial Intelligence
- AI
Sanvi Bangalore is a business reporting intern for CBS MoneyWatch. She attends American University in Washington, D.C., and is studying business administration and journalism.
TwitterveryGood! (2722)
Related
- Michael Bublé Details Heartwarming Moment With Taylor Swift’s Parents at Eras Tour
- Chiefs vs Jets Sunday Night Football highlights: Kansas City wins, Taylor Swift celebrates
- Man nears settlement with bars he says overserved a driver accused of killing his new bride
- Armenian exodus from Nagorno-Karabakh ebbs as Azerbaijan moves to reaffirm control
- US weekly jobless claims unexpectedly rise
- Kentucky man linked to Breonna Taylor case arrested on drug charges
- 'I’m tired of (expletive) losing': Raiders' struggles gnaw at team's biggest stars
- UN Security Council approves sending a Kenya-led force to Haiti to fight violent gangs
- The Sundance Film Festival unveils its lineup including Jennifer Lopez, Questlove and more
- 'I’m tired of (expletive) losing': Raiders' struggles gnaw at team's biggest stars
Ranking
- When is the 'Survivor' Season 47 finale? Here's who's left; how to watch and stream part one
- All Oneboard electric skateboards are under recall after 4 deaths and serious injury reports
- Anya Taylor-Joy Marries Malcolm McRae in Star-Studded Italy Wedding
- A man suspected of fatally shooting 3 people is shot and killed by police officers in Philadelphia
- How to watch 'A Charlie Brown Christmas' for free: Special date, streaming info
- A woman riding a lawnmower is struck and killed by the wing of an airplane in Oklahoma
- US expands probe into Ford engine failures to include two motors and nearly 709,000 vehicles
- Swiss glaciers lose 10% of their volume in 2 years: Very visible evidence of climate's critical state
Recommendation
-
Through 'The Loss Mother's Stone,' mothers share their grief from losing a child to stillbirth
-
Supreme Court declines to take up appeal from John Eastman involving emails sought by House Jan. 6 select committee
-
Georgia political group launches ads backing Gov. Brian Kemp’s push to limit lawsuits
-
It's don't let the stars beat you season! Four pivotal players for MLB's wild-card series
-
Drew Barrymore has been warned to 'back off' her guests after 'touchy' interviews
-
Journalist dies after being shot 7 times in his home; no arrests made
-
Traveling over the holidays? Now is the best time to book your flight.
-
'I’m tired of (expletive) losing': Raiders' struggles gnaw at team's biggest stars